amex
American Express C08: Non-Delivery Response
Defend Amex C08 goods not received claims with tracking and delivery confirmation.
C08
Reason Code
20
Days to Respond
1
Required Exhibits
What This Code Means
Goods/Services Not Received is a dispute reason used by AMEX when the cardholder claims they never received the merchandise or service.
To successfully defend against this chargeback, you must provide compelling evidence that demonstrates the transaction was legitimate and the cardholder received the product or service as described.
Required Evidence
Transaction Details
- Merchant/Business Name
- Order ID
- Order Date
- Transaction Amount
- Customer Name
- Shipping Carrier
- Tracking Number
- Delivery Date
Required Documents
- Proof of Delivery
Recommended (Optional)
- Delivery Signature Image
- Customer Communication Logs
What Your Response Will Include
Your packet will contain a professional narrative addressing:
- transaction Overview
- delivery
- policies
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