Chargeback Knowledge Base
Expert guides, platform-specific tips, and industry news to help you prevent and win chargeback disputes. Updated for 2025 rule changes.
Chargeback Consultant vs Software: Which Should You Choose?
When consultants make sense (complex disputes, high transaction values)
Read Full Guide →Manual vs Automated Chargeback Response: Cost & Win Rate Comparison
Compare time investment (manual: 2-4 hours vs automated: 15 minutes)
Coaching & Consulting Chargebacks: Prove Value Delivered
Meeting attendance logs and recordings
Digital Downloads Chargeback Defense: Prove Access & Use
Detail download logs as proof of delivery
Shopify Chargeback Evidence: Export & Format Guide
Detail how to export order data from Shopify
How to Organize Chargeback Evidence for Maximum Win Rate
Detail evidence categorization (transaction, delivery, usage, communication)
How to Use Usage Logs to Win SaaS Chargebacks
Explain what usage logs to collect (login dates, IP addresses, features used)
How to Prove Delivery for Chargeback Disputes: Complete Checklist
Detail tracking number requirements
What Makes Evidence "Compelling" in Chargeback Disputes?
Define Visa Compelling Evidence 3.0 standards
Customer Used Product for Months Then Filed Chargeback: How to Win
Detail usage logs as strongest evidence
How to Use Stripe Radar Data in Chargeback Responses
Explain Radar risk score evidence value
Stripe Fraudulent Chargebacks for Subscriptions: Complete Defense
Focus on usage logs showing active engagement
PayPal SNAD Disputes: Win in 10 Days or Less
Emphasize 10-day deadline urgency
Mastercard 4837 Friendly Fraud: Evidence That Wins
Explain "no cardholder authorization" claim
How to Win Visa 10.4 When Customer Says Item Not Received
Focus on tracking numbers, delivery signatures, and carrier confirmation
How to Win Chargeback Disputes: Complete 2025 Guide
Learn the exact strategies merchants use to win 70%+ of chargeback disputes. Includes updated response timeframes, required evidence, and winning templates.
Critical: Visa Changed Chargeback Response Deadlines to 9-18 Days
Visa drastically reduced response timeframes effective July 2025. Merchants now have just 9 days (US/Canada) or 18 days (other regions) to respond - down from 30 days.
Mastercard's New Chargeback Rules: What Changed in 2025
Mastercard updated response timeframes based on transaction type. Digital goods now have 30-day deadlines, while physical goods get 45 days.
Stripe Chargeback Evidence: What You Need to Win
Complete guide to responding to Stripe disputes. Learn what evidence Stripe reviewers look for and how to format your response for maximum win rate.
PayPal Chargeback Defense: 10-Day Response Strategy
PayPal gives you just 10 days to respond. Learn the exact evidence requirements and response templates that win PayPal disputes.
SaaS Chargeback Prevention: Complete Guide for Software Companies
Subscription businesses face unique chargeback challenges. Learn how to prevent and fight SaaS chargebacks with usage logs and cancellation policies.
E-commerce Chargeback Best Practices: Reduce Disputes by 60%
Online retailers lose billions to chargebacks annually. Implement these proven strategies to reduce disputes and win more cases.
Friendly Fraud: How to Detect and Prevent Customer Abuse
Not all chargebacks are fraud - but friendly fraud costs merchants $35B annually. Learn to identify and fight illegitimate disputes.
Chargeback Reason Codes Explained: Visa, Mastercard, Amex Guide
Every chargeback comes with a reason code that determines your response strategy. Complete breakdown of codes across all major card networks.
What Makes Evidence 'Compelling' in Chargeback Disputes?
Banks reject 90% of poorly documented responses. Learn what makes evidence truly compelling and how to format winning rebuttal letters.
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