Win Stripe Chargebacks with
Compelling Evidence
Generate professional Stripe chargeback responses that follow Stripe's exact evidence requirements. Specialized templates for friendly fraud, unauthorized transactions, and product disputes.
Generate Stripe Response →Why Stripe Chargebacks Are Different
⚡ Fast Deadlines
Stripe gives you just 7-21 days to respond depending on the dispute reason. Miss the deadline and you automatically lose, plus pay chargeback fees.
📋 Specific Evidence Fields
Stripe's dashboard requires evidence in specific fields. Submitting the wrong format or missing required fields leads to automatic rejection.
🎯 Reason-Specific Requirements
Fraudulent disputes need different evidence than "product not received" or "product unacceptable" claims. Each requires tailored responses.
💳 Card Network Rules
Stripe processes disputes through Visa, Mastercard, and Amex networks. You must follow both Stripe's format AND the card network's rules.
What Evidence Does Stripe Require for Chargeback Response?
For Fraudulent / Unauthorized Transaction Disputes
- ✓Billing address verification: AVS match results showing billing address matched cardholder
- ✓Shipping address match: Proof shipping address matches billing or cardholder address
- ✓IP geolocation: IP address matching card country or customer's known location
- ✓CVV check: CVV verification passed at time of purchase
- ✓Customer account history: Previous successful purchases, account activity, saved payment methods
- ✓Proof of delivery: Tracking showing delivery to verified address with signature if available
For "Product Not Received" Disputes
- ✓Shipping tracking: Carrier tracking number showing "delivered" status
- ✓Delivery address: Confirmation delivery was to customer's verified address
- ✓Signature proof: Signature on delivery (if available)
- ✓For digital products: Access logs showing downloads, logins, or usage
For "Product Unacceptable" / Not as Described
- ✓Product description: Exact description customer saw at checkout
- ✓Photos or screenshots: Images showing product exactly as described
- ✓Refund policy: Your return/refund policy customer agreed to
- ✓Customer communication: Messages showing they didn't request return/refund first
Common Stripe Chargeback Scenarios
Friendly Fraud: Customer Used Service, Then Disputed
Customer downloaded your digital product or used your service for weeks/months, then claims they never authorized the charge.
How to win: Show access logs, usage data, account activity, previous successful purchases, and that they never contacted you for a refund. Prove they clearly used and benefited from what they paid for.
Stripe Atlas Startup Facing Multiple Disputes
New Stripe Atlas company getting hit with chargebacks from early customers, threatening your processing account.
How to win: Respond to EVERY dispute (many startups give up). Show strong fraud prevention (AVS, CVV checks), clear product descriptions, proof of delivery/access, and professional customer service attempts.
SaaS Subscription: Customer Claims They Canceled
Customer disputes a subscription charge claiming they canceled, but your records show active subscription.
How to win: Show subscription agreement with auto-renewal terms, proof they never canceled (no cancellation request in system), usage logs during disputed period, and your clear cancellation policy they agreed to.
How to Write Compelling Evidence for Stripe Chargeback
1. Use Stripe's Exact Field Format
Stripe's dispute interface has specific fields: "Product Description," "Customer Communication," "Refund Policy," etc. Fill out EVERY relevant field - empty fields hurt your case.
2. Be Concise and Direct
Card network reviewers spend 30-90 seconds per dispute. Lead with your strongest evidence. Use bullet points. Make it easy for them to side with you.
3. Include Timestamps
Every piece of evidence should have a timestamp linking it to the transaction date. Show the timeline of: purchase → delivery/access → customer usage → dispute.
4. Upload Supporting Documents
Don't just describe evidence - upload PDFs/screenshots: tracking confirmations, delivery photos, access logs, customer emails, terms of service screenshots.
5. Address the Specific Dispute Reason
If they claim "fraudulent," focus on fraud prevention measures and cardholder verification. If "not received," focus on delivery proof. Match your evidence to their claim.
Generate Your Stripe Chargeback Response in Minutes
Our platform automatically formats your evidence according to Stripe's requirements. Just enter your transaction details and we'll create a winning response.
Start Your Stripe Response →$29 per dispute • Instant generation • All Stripe dispute types supported