amex
American Express C31: Product Description Defense
Win Amex C31 disputes with product specs and listing documentation. 20-day deadline.
C31
Reason Code
20
Days to Respond
2
Required Exhibits
What This Code Means
Goods/Services Not As Described is a dispute reason used by AMEX when the cardholder claims the product or service was not as described.
To successfully defend against this chargeback, you must provide compelling evidence that demonstrates the transaction was legitimate and the cardholder received the product or service as described.
Required Evidence
Transaction Details
- Merchant/Business Name
- Order ID
- Order Date
- Transaction Amount
- Customer Name
- Product Description
Required Documents
- Product Specifications
- Proof of Delivery
Recommended (Optional)
- Terms & Policies Screenshot
- Customer Communication Logs
- Product Listing Screenshot
What Your Response Will Include
Your packet will contain a professional narrative addressing:
- transaction Overview
- product Description
- delivery
- policies
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