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Mastercard 4871: Chip/PIN Liability Shift Defense
Respond to Mastercard 4871 chip/PIN fraud disputes with terminal logs and compliance proof.
4871
Reason Code
45
Days to Respond
1
Required Exhibits
What This Code Means
Chip/PIN Liability Shift is a dispute reason used by MASTERCARD when specific conditions indicate a dispute.
To successfully defend against this chargeback, you must provide compelling evidence that demonstrates the transaction was legitimate and the cardholder received the product or service as described.
Required Evidence
Transaction Details
- Merchant/Business Name
- Order ID
- Order Date
- Transaction Amount
- Customer Name
- Terminal ID
Required Documents
- Terminal Transaction Logs
Recommended (Optional)
- Terms & Policies Screenshot
What Your Response Will Include
Your packet will contain a professional narrative addressing:
- transaction Overview
- terminal Compliance
- delivery
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