stripe
Stripe Fraudulent Dispute: Evidence That Wins
What Stripe reviewers look for. Sample narrative and exportable packet.
fraudulent
Reason Code
7
Days to Respond
1
Required Exhibits
What This Code Means
Fraudulent is a dispute reason used by STRIPE when the cardholder claims they did not authorize the transaction.
To successfully defend against this chargeback, you must provide compelling evidence that demonstrates the transaction was legitimate and the cardholder received the product or service as described.
Required Evidence
Transaction Details
- Merchant/Business Name
- Order ID
- Order Date
- Transaction Amount
- Customer Name
- IP Address
Required Documents
- Usage or Access Logs
Recommended (Optional)
- Terms & Policies Screenshot
- Device Fingerprint Report
What Your Response Will Include
Your packet will contain a professional narrative addressing:
- transaction Overview
- risk Signals
- usage
- policies
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