stripe
Stripe Product Not Received: Win With Evidence
Defend Stripe non-delivery disputes with tracking and delivery confirmation.
product_not_received
Reason Code
7
Days to Respond
1
Required Exhibits
What This Code Means
Product Not Received is a dispute reason used by STRIPE when the cardholder claims they never received the merchandise or service.
To successfully defend against this chargeback, you must provide compelling evidence that demonstrates the transaction was legitimate and the cardholder received the product or service as described.
Required Evidence
Transaction Details
- Merchant/Business Name
- Order ID
- Order Date
- Transaction Amount
- Customer Name
- Shipping Carrier
- Tracking Number
Required Documents
- Proof of Delivery
Recommended (Optional)
- Delivery Signature Image
What Your Response Will Include
Your packet will contain a professional narrative addressing:
- transaction Overview
- delivery
- policies
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