mastercard
Mastercard 4853: Product Dispute Response
Defend Mastercard 4853 claims with product specs and delivery proof. Build your packet now.
4853
Reason Code
45
Days to Respond
2
Required Exhibits
What This Code Means
Cardholder Dispute - Defective/Not as Described is a dispute reason used by MASTERCARD when the cardholder claims the product or service was not as described.
To successfully defend against this chargeback, you must provide compelling evidence that demonstrates the transaction was legitimate and the cardholder received the product or service as described.
Required Evidence
Transaction Details
- Merchant/Business Name
- Order ID
- Order Date
- Customer Name
- Product Description
Required Documents
- Proof of Delivery
- Product Specifications
Recommended (Optional)
- Terms & Policies Screenshot
- Customer Communication Logs
What Your Response Will Include
Your packet will contain a professional narrative addressing:
- transaction Overview
- product Description
- delivery
- policies
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