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Mastercard 4855: Non-Delivery Defense

Win Mastercard 4855 disputes with complete delivery evidence and professional response packets.

4855
Reason Code
45
Days to Respond
1
Required Exhibits

What This Code Means

Goods or Services Not Provided is a dispute reason used by MASTERCARD when specific conditions indicate a dispute.

To successfully defend against this chargeback, you must provide compelling evidence that demonstrates the transaction was legitimate and the cardholder received the product or service as described.

Required Evidence

Transaction Details

  • Merchant/Business Name
  • Order ID
  • Order Date
  • Customer Name
  • Shipping Carrier
  • Tracking Number

Required Documents

  • Proof of Delivery

Recommended (Optional)

  • Delivery Signature Image
  • Customer Communication Logs

What Your Response Will Include

Your packet will contain a professional narrative addressing:

  • transaction Overview
  • delivery
  • policies

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