Shopify Merchant Chargeback
Response Best Practices
Win chargebacks for your Shopify store with professional dispute packets. Includes order data export guide, fulfillment proof, and Shopify Payments-specific evidence requirements.
Generate Shopify Response →Shopify Chargeback Challenges
Payment Gateway Complexity
Shopify Payments, Stripe, PayPal, or third-party gateway? Each has different evidence requirements and dispute processes.
Order Data Export
Knowing which Shopify fields to export and how to present order data in a format payment processors accept.
Fulfillment Proof
Connecting Shopify fulfillment status with carrier tracking and tying it all to the disputed transaction.
What Evidence to Gather from Your Shopify Store
From Shopify Admin → Orders
Customer's email with order details, showing they acknowledged the purchase
Address verification showing match or customer's confirmed addresses
Transaction ID, amount, date/time, payment method (last 4 digits)
Date fulfilled, tracking number, carrier, delivery status
All order events: created, paid, fulfilled, delivered
From Shopify Settings
Screenshot of your TOS that customer agreed to at checkout
Your policy showing customers must contact you before disputing
Exact product page customer saw with photos and specifications
From Shipping Carrier
Screenshot showing "Delivered" status with address and date
If you used signature required, include the signed delivery receipt
If carrier provides photo proof of delivery, include it
Shopify Payments vs Third-Party Gateways
Shopify Payments
- ✓Built-in dispute management in Shopify admin
- ✓Evidence auto-populated from order data
- ✓Follows Stripe/card network rules (Shopify uses Stripe backend)
- ✗Can't customize evidence format much
- ✗Limited to Shopify's evidence fields
PayPal / Stripe / Other
- ✓More control over evidence presentation
- ✓Can upload formatted PDF responses
- ✗Must manually export data from Shopify
- ✗Different dispute interface outside Shopify
- ✗Each gateway has unique requirements
Shopify Merchant Chargeback Response Best Practices
1. Enable Fraud Analysis in Shopify
Turn on Shopify's fraud analysis so you have risk indicators, AVS check results, and CVV verification to include as evidence. High-risk orders that you shipped anyway show you did due diligence.
2. Require Signature on High-Value Orders
For orders over $100, use signature confirmation shipping. It's harder for customers to claim "not received" when they signed for it. Worth the extra shipping cost for expensive items.
3. Screenshot Your Product Pages
Take screenshots of product listings immediately after disputes. Customers sometimes claim item wasn't as described. Having the exact page they saw at purchase time is crucial evidence.
4. Save Customer Communication
Export all customer emails/messages related to the order. If they contacted support or left reviews, it proves they received the product. If they DIDN'T contact you before the dispute, highlight that.
5. Document Delivery Attempts
If delivery was attempted multiple times or customer had to pick up from facility, that's gold. Shows they were aware of the shipment and chose to retrieve it.
6. Respond Within 7 Days
Don't wait until the deadline. Respond within 7 days of receiving the dispute notification. Fast responses show you're organized and serious about defending the charge.
Generate Professional Chargeback Responses for Your Shopify Store
Our templates work with Shopify Payments, Stripe, PayPal, and all major gateways. Just enter your Shopify order data and we'll format everything correctly.
Start Your Response →Works with all Shopify plans • $29 per dispute • No monthly fees