visa
Visa 10.3: Card-Present Fraud Response
Defend Visa 10.3 card-present fraud disputes with terminal logs and signatures.
10.3
Reason Code
18
Days to Respond
2
Required Exhibits
What This Code Means
Other Fraud Card-Present Environment is a dispute reason used by VISA when specific conditions indicate a dispute.
To successfully defend against this chargeback, you must provide compelling evidence that demonstrates the transaction was legitimate and the cardholder received the product or service as described.
Required Evidence
Transaction Details
- Merchant/Business Name
- Order ID
- Order Date
- Transaction Amount
- Customer Name
- Terminal ID
Required Documents
- Terminal Transaction Logs
- Delivery Signature Image
Recommended (Optional)
- Terms & Policies Screenshot
What Your Response Will Include
Your packet will contain a professional narrative addressing:
- transaction Overview
- terminal Compliance
- delivery
- policies
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