visa
Visa 13.1: Merchandise Not Received Defense
Win Visa 13.1 disputes with delivery proof and tracking evidence. Generate your response packet instantly.
13.1
Reason Code
18
Days to Respond
1
Required Exhibits
What This Code Means
Merchandise/Services Not Received is a dispute reason used by VISA when the cardholder claims they never received the merchandise or service.
To successfully defend against this chargeback, you must provide compelling evidence that demonstrates the transaction was legitimate and the cardholder received the product or service as described.
Required Evidence
Transaction Details
- Merchant/Business Name
- Order ID
- Order Date
- Customer Name
- Shipping Carrier
- Tracking Number
- Delivery Date
Required Documents
- Proof of Delivery
Recommended (Optional)
- Delivery Signature Image
- Terms & Policies Screenshot
What Your Response Will Include
Your packet will contain a professional narrative addressing:
- transaction Overview
- delivery
- policies
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