visa
Visa 10.2: EMV Liability Shift Defense
Respond to Visa 10.2 non-counterfeit fraud claims with terminal compliance evidence.
10.2
Reason Code
18
Days to Respond
1
Required Exhibits
What This Code Means
EMV Liability Shift Non-Counterfeit Fraud is a dispute reason used by VISA when specific conditions indicate a dispute.
To successfully defend against this chargeback, you must provide compelling evidence that demonstrates the transaction was legitimate and the cardholder received the product or service as described.
Required Evidence
Transaction Details
- Merchant/Business Name
- Order ID
- Order Date
- Customer Name
- Terminal ID
- Chip Read Attempted
Required Documents
- Terminal Transaction Logs
Recommended (Optional)
- Terms & Policies Screenshot
What Your Response Will Include
Your packet will contain a professional narrative addressing:
- transaction Overview
- terminal Compliance
- delivery
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