visa
Visa Reason Code 10.4 Evidence Guide
What Visa 10.4 means and how to win. Required evidence, sample response, and a generator that builds your packet in minutes.
10.4
Reason Code
18
Days to Respond
1
Required Exhibits
What This Code Means
Other Fraud Card-Absent Environment is a dispute reason used by VISA when specific conditions indicate a dispute.
To successfully defend against this chargeback, you must provide compelling evidence that demonstrates the transaction was legitimate and the cardholder received the product or service as described.
Required Evidence
Transaction Details
- Merchant/Business Name
- Order ID
- Order Date
- Customer Name
- Billing Address
- IP Address
- AVS Response
- CVV Response
Required Documents
- Proof of Delivery
Recommended (Optional)
- Terms & Policies Screenshot
- Usage or Access Logs
What Your Response Will Include
Your packet will contain a professional narrative addressing:
- transaction Overview
- authentication
- delivery
- policies
- additional Signals
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