visa
Visa 12.3: Incorrect Currency Defense
Respond to Visa 12.3 currency disputes with transaction and policy evidence.
12.3
Reason Code
18
Days to Respond
1
Required Exhibits
What This Code Means
Incorrect Currency is a dispute reason used by VISA when specific conditions indicate a dispute.
To successfully defend against this chargeback, you must provide compelling evidence that demonstrates the transaction was legitimate and the cardholder received the product or service as described.
Required Evidence
Transaction Details
- Merchant/Business Name
- Order ID
- Order Date
- Transaction Amount
- Customer Name
Required Documents
- Invoice Comparison Document
Recommended (Optional)
- Terms & Policies Screenshot
- Customer Communication Logs
What Your Response Will Include
Your packet will contain a professional narrative addressing:
- transaction Overview
- policies
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