visa
Visa 12.5: Incorrect Amount Defense
Prove correct transaction amount to Visa with signed receipts and documentation.
12.5
Reason Code
18
Days to Respond
1
Required Exhibits
What This Code Means
Incorrect Amount is a dispute reason used by VISA when specific conditions indicate a dispute.
To successfully defend against this chargeback, you must provide compelling evidence that demonstrates the transaction was legitimate and the cardholder received the product or service as described.
Required Evidence
Transaction Details
- Merchant/Business Name
- Order ID
- Order Date
- Transaction Amount
- Customer Name
Required Documents
- Invoice Comparison Document
Recommended (Optional)
- Customer Communication Logs
- Delivery Signature Image
What Your Response Will Include
Your packet will contain a professional narrative addressing:
- transaction Overview
- distinct Transactions
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