visa

Visa 12.7: Invalid Data Defense

Respond to Visa 12.7 invalid transaction data disputes with correct documentation.

12.7
Reason Code
18
Days to Respond
1
Required Exhibits

What This Code Means

Invalid Data is a dispute reason used by VISA when specific conditions indicate a dispute.

To successfully defend against this chargeback, you must provide compelling evidence that demonstrates the transaction was legitimate and the cardholder received the product or service as described.

Required Evidence

Transaction Details

  • Merchant/Business Name
  • Order ID
  • Order Date
  • Transaction Amount
  • Customer Name

Required Documents

  • Proof of Delivery

Recommended (Optional)

  • Terms & Policies Screenshot

What Your Response Will Include

Your packet will contain a professional narrative addressing:

  • transaction Overview
  • delivery
  • policies

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