visa
Visa 13.3: Product Quality Dispute Defense
Respond to Visa 13.3 product description disputes with specifications and policies.
13.3
Reason Code
18
Days to Respond
2
Required Exhibits
What This Code Means
Not As Described or Defective Merchandise is a dispute reason used by VISA when the cardholder claims the product or service was not as described.
To successfully defend against this chargeback, you must provide compelling evidence that demonstrates the transaction was legitimate and the cardholder received the product or service as described.
Required Evidence
Transaction Details
- Merchant/Business Name
- Order ID
- Order Date
- Transaction Amount
- Customer Name
- Product Description
Required Documents
- Product Specifications
- Proof of Delivery
Recommended (Optional)
- Terms & Policies Screenshot
- Customer Communication Logs
- Product Listing Screenshot
What Your Response Will Include
Your packet will contain a professional narrative addressing:
- transaction Overview
- product Description
- delivery
- policies
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