visa
Visa 13.5: Misrepresentation Defense
Defend Visa 13.5 misrepresentation claims with accurate product descriptions and policies.
13.5
Reason Code
18
Days to Respond
2
Required Exhibits
What This Code Means
Misrepresentation is a dispute reason used by VISA when specific conditions indicate a dispute.
To successfully defend against this chargeback, you must provide compelling evidence that demonstrates the transaction was legitimate and the cardholder received the product or service as described.
Required Evidence
Transaction Details
- Merchant/Business Name
- Order ID
- Order Date
- Transaction Amount
- Customer Name
- Product Description
Required Documents
- Product Specifications
- Terms & Policies Screenshot
Recommended (Optional)
- Product Listing Screenshot
- Customer Communication Logs
What Your Response Will Include
Your packet will contain a professional narrative addressing:
- transaction Overview
- product Description
- policies
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