visa
Visa 13.7: Cancelled Services Defense
Respond to Visa 13.7 cancellation disputes with policy and usage evidence.
13.7
Reason Code
18
Days to Respond
1
Required Exhibits
What This Code Means
Cancelled Merchandise/Services is a dispute reason used by VISA when specific conditions indicate a dispute.
To successfully defend against this chargeback, you must provide compelling evidence that demonstrates the transaction was legitimate and the cardholder received the product or service as described.
Required Evidence
Transaction Details
- Merchant/Business Name
- Order ID
- Order Date
- Transaction Amount
- Customer Name
Required Documents
- Terms & Policies Screenshot
Recommended (Optional)
- Customer Communication Logs
- Usage or Access Logs
What Your Response Will Include
Your packet will contain a professional narrative addressing:
- transaction Overview
- policies
- usage
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